Privacy policy

Last updated: October 14, 2026

TDCJ Mobile operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). TDCJ Mobile is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction using the Services, sign up to receive communications from us, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, mailing address, billing address, shipping address, phone number, mobile phone number, and email address.

  • Financial information, including credit card, debit card, payment information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details.

  • Account information, including your username, password, security questions, preferences, and account settings.

  • Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when communicating with us, such as when submitting a customer support inquiry.

  • SMS and mobile messaging information, including your mobile phone number, SMS opt-in status, consent records, message preferences, and communications sent or received through our text messaging programs.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information regarding your interaction with the Services, such as how and when you interact with or navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, make a purchase, sign up for email or SMS communications, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage service providers to enable technology or perform services on our behalf and they collect or process personal information on our behalf.

  • From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to:

  • Process payments.

  • Fulfill orders.

  • Arrange shipping and delivery.

  • Process returns and exchanges.

  • Maintain and manage your account.

  • Remember your preferences.

  • Provide customer service.

  • Send notifications related to your account or orders.

  • Enable reviews or other features.

  • Recommend products that may be relevant to you.

  • Improve and personalize the Services.

Marketing and Advertising

Where permitted by applicable law and where you have provided appropriate consent when required, we may use personal information to send marketing, advertising, and promotional communications by email, text message, or postal mail.

We may also use certain information to display online advertisements for products or services through the Services or other websites, including advertising based on products you have viewed, purchased, or added to your cart.

Your mobile phone number and SMS opt-in consent are subject to the additional protections described in the SMS and Mobile Information section below.

Security and Fraud Prevention

We may use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate suspected fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access information with others.

Communicating with You

We may use your personal information to provide customer support, respond to your requests, provide effective Services, communicate about your orders or account, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws, regulations, or valid legal processes, including responding to requests from law enforcement agencies or government authorities.

We may also use personal information to investigate or participate in civil discovery, litigation, disputes, or other legal proceedings and to enforce or investigate potential violations of our terms, agreements, or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

Such circumstances may include:

  • With Shopify, vendors, service providers, and other third parties who perform services on our behalf, such as IT management, website hosting, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, email delivery, and SMS messaging services.

  • With business and marketing partners to provide marketing services and advertising, where permitted by applicable law. For example, Shopify may support personalized advertising services based on online activity with different merchants and websites.

  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when necessary to ship products to you or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group when reasonably necessary to operate our business and provide the Services.

  • In connection with a business transaction such as a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets.

  • When necessary to comply with applicable legal obligations, respond to subpoenas, search warrants, court orders, or similar legal requests, enforce applicable terms or policies, or protect and defend the Services, our rights, our property, or the rights and safety of our users or others.

Service providers that receive personal information from us are permitted to use that information only as necessary to provide services on our behalf or as otherwise permitted by applicable law.

No Sale of Personal Information

TDCJ Mobile does not sell or rent your personal information to third parties for monetary consideration.

We do not sell your name, email address, mailing address, telephone number, mobile phone number, payment information, account information, or other personal information collected through the Services.

Nothing in this section prevents us from providing information to vendors or service providers that process information on our behalf when necessary to operate our business, provide the Services, process payments, fulfill orders, deliver communications, or perform other legitimate business functions.

Those service providers are not authorized by us to sell your personal information or use it for their own independent marketing purposes.

SMS and Mobile Information

TDCJ Mobile may offer customers the option to receive text messages, including transactional, informational, customer service, or promotional messages.

When you opt in to receive SMS or text messages, we may collect your mobile phone number, opt-in information, consent records, messaging preferences, and related communications.

We do not sell, rent, or share mobile phone numbers, SMS opt-in information, SMS consent records, or other information collected in connection with your enrollment in our text messaging program with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS consent information will only be used to provide communications or services that you have requested or consented to receive, or as otherwise permitted or required by applicable law.

We may provide mobile information to vendors or service providers that help us operate our SMS program, deliver text messages, manage customer communications, or provide related technology services.

These service providers may use your mobile information only as necessary to provide services on our behalf and are not authorized by us to use that information for their own independent marketing or promotional purposes.

Your consent to receive SMS or text messages from TDCJ Mobile is not sold, rented, transferred, or provided to another company for that company's independent marketing or promotional use.

Consent to receive marketing text messages is not a condition of making a purchase unless otherwise expressly stated and permitted by law.

Message and data rates may apply depending on your mobile carrier and service plan.

Message frequency may vary.

You may opt out of receiving marketing text messages at any time by replying STOP to a text message or following other opt-out instructions provided in the message.

Where supported, you may reply HELP for additional information or contact us directly using the information listed in the Contact section below.

Opting out of marketing text messages does not necessarily prevent us from sending non-promotional messages that may be necessary to complete a transaction, respond to a request you initiated, provide customer service, or communicate about an order or account where permitted by law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and processed by Shopify and other third-party service providers, which may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify.

To provide these features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise privacy rights related to information processed by Shopify.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may also be able to exercise certain rights with respect to information processed by Shopify through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy policies, security policies, terms, and conditions.

We do not guarantee and are not responsible for the privacy or security practices of third-party websites or platforms, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public platforms, including information shared on third-party social networking platforms, may be viewable by other users of those platforms.

Our inclusion of a link does not, by itself, imply our endorsement of the content, owners, or operators of that website or platform.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in the applicable jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information.

However, no security system is perfect or completely impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet or through other communication channels may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on various factors, including whether we need the information to:

  • Maintain your account.

  • Provide the Services.

  • Complete transactions.

  • Provide customer service.

  • Maintain legally required business records.

  • Comply with legal obligations.

  • Resolve disputes.

  • Prevent fraud.

  • Enforce contracts, terms, or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request as permitted by applicable law.

Right to Access / Know

You may have the right to request access to or information about the personal information that we maintain about you.

Right to Delete

You may have the right to request that we delete certain personal information that we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request that we correct inaccurate personal information that we maintain about you.

Right of Portability

You may have the right to receive a copy of certain personal information that we maintain about you and, in some circumstances, request that it be transferred to a third party.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of personal information or the processing of personal information for purposes considered "targeted advertising" under applicable privacy laws.

You can exercise applicable opt-out rights here:

https://tdcjmobile.com/pages/data-sharing-opt-out

Please note that TDCJ Mobile does not sell personal information for monetary consideration.

Some privacy laws may define certain advertising-related disclosures or uses of cookies and similar technologies as "selling" or "sharing," even when no money is exchanged.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on applicable law, we may automatically treat the signal as a request to opt out for the device and browser you use to visit the website.

If Shopify is able to associate the device sending the signal with a Shopify account, the opt-out request may also be applied to that account.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Other than Global Privacy Control where legally required, we may not recognize other "Do Not Track" signals sent by your web browser or device.

Managing Email Communications

We may send promotional emails where permitted by law.

You may opt out of promotional emails at any time by using the unsubscribe option contained in the email.

If you opt out of marketing emails, we may still send non-promotional emails, such as communications concerning your account, customer service requests, purchases, orders, shipments, returns, or other transactions.

Managing SMS Communications

If you have opted in to receive promotional text messages, you may opt out at any time by replying STOP to a text message or following other opt-out instructions provided in the message.

Opting out of SMS marketing does not necessarily opt you out of email marketing or other communications unless otherwise stated.

Likewise, opting out of email marketing does not necessarily opt you out of SMS messages if you separately consented to SMS communications.

Exercising Your Privacy Rights

You may exercise applicable privacy rights where indicated through the Services or by contacting us using the contact information provided below.

To learn more about how Shopify uses personal information and rights related to information processed by Shopify, visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required under applicable law.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

Before accepting a request from an authorized agent, we may require proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have a complaint about how we collect, use, disclose, or process your personal information, please contact us using the contact information provided below.

Depending on where you live, you may have the right to appeal a decision we make regarding your privacy request or lodge a complaint with an applicable data protection or regulatory authority.

International Transfers

We may transfer, store, or process personal information outside the country or jurisdiction in which you reside.

Where required by applicable law, appropriate safeguards may be used when personal information is transferred internationally.

If personal information is transferred outside the European Economic Area or the United Kingdom, applicable recognized transfer mechanisms may be used, such as the European Commission's Standard Contractual Clauses, equivalent UK contractual mechanisms, or transfers to jurisdictions that have been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our privacy practices, Services, technology, business operations, legal requirements, or regulatory obligations.

When we update this Privacy Policy, we will post the revised Privacy Policy on our website and update the "Last updated" date above.

Where required by applicable law, we may provide additional notice regarding material changes.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:

TDCJ Mobile

3108 34th Street
Lubbock, TX 79410
United States

Phone: +1 806-815-0117

Email: Service@TDCJMobile.com